I am

Amarachi Ukeje

Your
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Learn About Me

10 Years Experience

Experienced in customer success and technical assistance, combining relationship management with process optimization to boost retention, efficiency, and satisfaction.

Customer Success & Client Management

85%

Technical Support

95%

Operational Support

90%

Process & Project Management

85%

Learn More

What I do

Awesome Quality Services

Customer Success & Client Management

Helping businesses retain clients, build strong relationships, drives retention, and delivers value at every stage.

Technical Support

Ensuring smooth operations, resolves issues promptly, and enhances user experience effectively.

Operational Support

Continuously supporting and streamlining daily workflows, boosting efficiency, and ensuring smooth, consistent business operations.

Process & Project Management

Ensuring organized execution, aligns teams, and ensures timely, high-quality deliverables.

My Resume

Working Experience

2023 – Present

Customer Success Manager

Inkcentive, San Francisco, CA

Led client onboarding, retention strategies, and upselling initiatives, achieving a 25% boost in customer lifetime value. Managed feedback loops to improve service delivery.

2020 – 2023

Technical Assistant

Soft Agency, Atlanta , Georgia

Provided technical support for SaaS products, handled escalated client issues, and coordinated with the development team to implement user-requested features.

2018 – 2020

Customer Success Manager

BrightPath Innovations, Honolulu, HI

Built strong relationships with enterprise clients, delivered training sessions, and improved renewal rates through proactive engagement and problem-solving.

2016 – 2018

Customer Success Associate

Nexa Digital Systems, Minneapolis, Minnesota

Worked directly with customers to ensure satisfaction, identified churn risks, and implemented personalized follow-up strategies.

2014 – 2016

Technical Assistant

Orion Edge Solutions, New York

Managed technical documentation, supported troubleshooting processes, and collaborated with engineers to optimize system performance.

2013 – 2014

Technical Support Assistant

MacroByte Enterprises, Florida

Responded to client technical inquiries, resolved software-related issues, and maintained detailed case records for process improvement.

My Portfolio

My Excellent Portfolio

  • All
  • Customer Success
  • Technical Assistance
  • Process Management
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Whatfix

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Asana

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UserPilot

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Monday.com

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SOPs

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Automations

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